Contacting Customer Support
Support is available to NetSuite Point of Sale (NSPOS) customers by telephone or by issuing a case. Before reaching out, NetSuite Customer Support asks that customers enter their concerns in the SuiteAnswers search field first to see if an answer is already available.
To contact Customer Support:
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Log into NetSuite.
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From the Support tab, click Go to SuiteAnswers.
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Select from the options in the right pane to contact Support.