Troubleshooting Performance Issues
This section provides some commonly used tips for optimizing and troubleshooting NetSuite performance. The following topics introduce some suggested guidelines:
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The NetSuite status page at status.netsuite.com provides up-to-date information about any system issues currently being addressed, and the resolution path.
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The Application Performance Management (APM) SuiteApp lets you observe and manage the performance of NetSuite customizations and business-critical operations. It can help with troubleshooting slow performance issues. For details, see Application Performance Management (APM).
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Help topics in the Performance Best Practices section provide tips for optimizing performance in the NetSuite application.
The APM SuiteApp compiles information into a performance dashboard that highlights performance issues and anomalies, and the dashboard includes links to more detail. For more information, see Application Performance Management (APM). If you need help optimizing performance, contact your NetSuite account manager about adding Advanced Customer Support. For more information, see Advanced Customer Support.
When performing an action for the first time, an increased latency in the system response is expected due to stale caches. This latency is usually noticeable during morning hours or after a break when users log in to the system. Perform the action a few times to add it to the cache.
To see specific troubleshooting issues and how to solve them, search "Troubleshooting Performance" in SuiteAnswers and, from the All Results section on the left side of your screen, select Support Articles. This information has been compiled by NetSuite Customer Support based on their experiences troubleshooting performance issues and is updated regularly.