SCIS 2.0 Frequently Asked Questions
If you're considering moving from SuiteCommerce InStore (SCIS) 1.0 to SCIS 2.0, you might have a few questions. This FAQ list answers the questions we hear most often from our customers about the change.
Introducing SCIS 2.0
What is SCIS 2.0 and why was it built?
SCIS 2.0 applies refactored payment processing to the SCIS transaction architecture. This version brings significant improvements to performance and reliability.
How do SCIS 2.0 processes differ from SICS 1.0?
See SCIS 2.0 Reliability, Performance, and Refactored Processing and see SCIS 2.0 Payment Processing Comparison With SCIS 1.0 to learn how processes used in the two versions of SCIS are different.
Do my EMV payment partners need to update their plug-ins?
No, all current payment integrations should work with SCIS 2.0. Your payment partners don't need to update the plug-in applications installed on your tablets or workstations.
Were some SCIS features changed or replaced?
Yes, when we built SCICS 2.0, we made updates to these features from SCIS 1.0:
|
SICS 1.0 Feature |
Changed or Replaced? |
In SCIS 2.0 |
|---|---|---|
|
Suspend/Resume |
Changed |
Suspending a transaction does not save the order in NetSuite ERP with a POS Status of Suspended. Instead, suspended transactions are visible on the originating mobile device. |
|
Void Line |
Replaced |
We replaced the SCIS 1.0 method of displaying a voided line in the cart. Now you'll see a delete-type behavior that removes the voided line. |
|
Sales Orders |
Changed |
Sales orders don't let you inventory items that are out of stock. |
Are any SCIS 1.0 features that aren't supported for SCIS 2.0 yet?
Yes, the following features aren't included in the current 2.0 release. We expect to make the features available to SCIS 2.0 in the future.
-
Quotes – When the option to convert a quote to an order becomes available, the order can't be updated prior to the payment step.
-
TIP/Rounding – This feature is for tax-inclusive rounding and is typically used outside the United States.
SCIS 2.0 Rollout
Can we choose between SCIS 1.0 and 2.0?
Yes. After the SCIS 1.0 2023.2 release installs automatically on your devices, you can enable SCIS 2.0 for specific devices or locations. This means you can try SCIS 2.0 on as little as one device and then add devices as you begin seeing the benefits found in the new version.
See SCIS 2.0 Enabling a Mobile Device for more information.
Will SCIS 2.0 replace 1.0?
Yes, we plan to phase out SCIS 1.0 in the future. This will only happen after both versions have the same feature. We will communicate the dates when they are available.