FSM Mobile Feature Behavior
This article includes the following topics:
Custom Date Formats
Custom date formats are not currently supported on the mobile application. All dates are displayed in the format dictated by the locale set on the user's device.
Refresh and Automatic Overnight Refresh Behavior
When the mobile app is first opened for the day, it checks if the most recent refresh occurred yesterday (before 12 a.m. in the user's time zone), the app will then automatically complete a refresh of the task list.
In cases where the back office processes a record update in NetSuite (for example, when the customer site address is changed), the field technician would need to perform a manual refresh to see the new update.
Office personnel should alert technicians who are impacted by such updates to give them the opportunity to enact a manual refresh.
Barcodes and QR Codes
The barcode scanner can be enabled on "select" and "text" type fields only. The scanner will accept barcodes and QR codes. When a code is scanned, it's value is set within the field (for text fields this results in the exact value being populated within the field, for select fields an option is selected based on the option's "barcode" property matching the code that was scanned).
The following code formats are supported by default:
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UPC-A
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UPC-E
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EAN-8
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EAN-13
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Code 39
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Code 93
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Code 128
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Codabar
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ITF
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RSS-14
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QR Code
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Data Matrix
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Aztec
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PDF 417