1. Field Service Management
  2. Field Service Management Release Notes
  3. 2024 Releases
  4. 2024.03.1

2024.03.1

NextService is now Field Service Management

With the release of 2024.03.1, Next Service has been updated to Field Service Management. Across our bundle, several items have been updated to reflect this new name. These changes include:

  • The renaming of the center tab from “NextService” to “Field Service”

  • Relabeling of fields

  • Updating of records

  • Updating of subtabs from “NextService” to “Field Service”

  • The updating of the Mobile and Scheduler App titles from “NextService” to “Field Service”

  • The update of the Mobile and Scheduler App Icons

  • The renaming of the bundle from “Next Service” to “Field Service Management”

New Features and Enhancements

Mobile

The number block has been updated to support browser localisation, as well as some general improvements to how users interact with this block based off user feedback.

General

  • Field Service Suitelet Script Deployments now default to run under the Field Service System role rather than Administrator. Customers are required to give permissions to the Field Service System role for all custom records accessed by the Field Service Management apps.

  • The following default CSV import templates have been removed from the bundle:

    • NextService Asset Import

    • NextService Project Address Import

New Fields, Forms, Types, and Records

Standard Record Types

New standard record types were added:

Field Service Task Types:

  • Service

  • Admin

  • Training

Field Service Case Types

  • Install

  • Repair

  • Maintenance

  • Uninstall

Field Service Project Types

  • Billable

  • Non Billable

  • PM Annual

  • PM 6 Monthly

  • PM Quarterly

  • PM Monthly

  • PM Weekly

  • Warranty

  • Installation

Field Service Asset Types

  • Site

  • Machine

  • Component

Transaction Forms

New standard transaction forms were added:

  • Field Service Quote

  • Field Service Sales Order

  • Field Service Item Fulfillment

  • Field Service Invoice

  • Field Service Expense Report

  • Field Service Time

The following standard record forms were updated:

  • Field Service Project

  • Field Service Case

  • Field Service Task

New custom record forms were added:

  • Field Service Job Safety

  • Field Service Install

  • Field Service Maintenance

  • Field Service Repair

  • Field Service Uninstall

Custom Fields

New custom fields were added:

Task

  • Field Service Internal Note

  • Field Service Sign Off Technician

  • Field Service Technician Signature

  • Field Service Customer Name

  • Field Service Customer Signature

  • Field Service Task Outcome

Case

  • Field Service Assets

  • Field Service Sign Off Technician

  • Field Service Technician Signature

  • Field Service Customer Name

  • Field Service Customer Signature

Project

  • Field Service Assets

Asset

  • Field Service Customers

Transactions

  • Field Service Case

Note:

New custom fields will appear on standard Field Service forms under the Field Service tab. They will be hidden on other existing forms.

List and Records

New List and Records were added:

  • Field Service Complete

  • Field Service Pass Fail

  • Field Service Yes No

  • Field Service Task Outcome

  • Field Service Job Safety

  • Field Service Install

  • Field Service Maintenance

  • Field Service Repair

  • Field Service Uninstall

Note:

New service records are children to Asset, Project, Case, Task, and Project Task records and will appear on forms under the Field Service tab as a new sublist.

Bug Fixes

  • An issue was fixed that caused the Sales Order fields to reset when the Consolidate Jobs on Sales Transactions preference is disabled.

  • Resolved an issue where the scheduler Suitelet would not load when the departments feature was disabled.

  • IS01338: Resolved an issue where the confirmation alert for the Service Report only appeared on the original tab after navigating back from the newly opened preview tab.

  • IS01312: Fix a bug that allowed the month field can be set to a different month not matching the start date when using yearly recurrence.

  • IS01333: Added a popup to ensure the user is aware that recurrence instances will be deleted and new ones created when the start date is changed.

  • IS01116: A problem was resolved that caused the next case of a program project to not get created when the current case is completed and any completed case does not have Time Zone dates.

  • IS01350: Resolved an issue where elements with col-* classes are hidden on forms when screen width larger than 1024px.

  • IS01321: Fixed an issue where the new event form defaults do not reset when app is opened across more than one day.

General Notices