Handling an ACH Payment Returns

What should I do if an ACH payment I authorized has been returned.

HSBC will assist with investigations on payments made from your HSBC Online Account. HSBC sends PEPCAR report through email with details of the ACH Return. Contact NetSuite Customer Support, and provide the following information:

• The date of the incoming returned payment

• Transaction amount

• Customer account number

• Any associate message on payment return

HSBC will investigate and contact you with a response to your query.

For more information see, Addressing the ACH Payment Return Status.

Related Topics

• Payment Automation SuiteApp
• Frequently Asked Questions about Payment Automation

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