Handling an ACH Payment Returns
What should I do if an ACH payment I authorized has been returned.
HSBC will assist with investigations on payments made from your HSBC Online Account. Contact NetSuite Customer Support, and provide the following information:
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The date of the incoming returned payment
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Transaction amount
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Customer account number
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Any associate message on payment return
HSBC will investigate and contact you with a response to your query.
To re-submit a returned payment:
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Manually void the payment on your Payment Automation dashboard.
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Contact the payee to confirm the payment instructions and update their vendor profile as appropriate.
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Request a transfer of funds from your HSBC Online Account. For instructions, see Making Money Transfers.
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Submit a new payment.