Frequently Asked Questions about Payment Automation
This section contains frequently asked questions related to Payment Automation that concern the following topics:
Bank Account Onboarding
License Validation
Account Management and Maintenance
Bank Account Information
Check Payments
ACH Payments
Daily Limit Validation
Payments
Vendors and Payment Optimization
Virtual Card Payments
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Adding, Removing, or Modifying the Virtual Card Program Administrator
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Resetting the Four-Digit Program Administrator Verification ID
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Amending, Canceling, Recalling, or Blocking Virtual Card Payments
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Ad Hoc Mid-Cycle Payment to Pay off the Virtual Card Balance
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Making an Ad Hoc Mid-Cycle Payment to Clear the Virtual Card Balance
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Accessing an Older Virtual Card Statement Not Available on the Payment Automation Dashboard
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Clearing Virtual Card Account Delinquency and Reactivating the Account
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Submitting a Notice of Suspected Virtual Card Fraudulent Activity
Billing for Bank Accounts
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Submitting a Query Regarding Changes to Fees and Charges on the Statement
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Submitting a Query Regarding Billing Transactions or Charges
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Changing the Allocation of the Credit Limit between ACH and Virtual Cards after Onboarding