Requesting an ACH Payment Amendment, Reversal, or Deletion
What should I do if I want to amend, reverse, or delete a payment?
The Payment Automation SuiteApp does not support payment amendments.
You can request a payment reversal with HSBC within 5 days post settlement. To do so, Contact NetSuite Customer Support. Then, a member of the HSBC Platforms Service Support will contact you regarding your request.
HSBC will contact the beneficiary bank to request they return the funds to your HSBC Online Account. You should wait for 3 days following a credit for an ACH reversal before manually voiding the payment and requesting a transfer of the funds. For details, see Making Money Transfers.
The 3-day period allows for a possible return of the reversal by the beneficiary bank. If a reversal is returned to the beneficiary bank, you will have to contact the payee directly to arrange for the return of funds.
If the payment is more than 5 days post settlement, you should contact the payee and request they return the funds to your HSBC Online Account. Then, you will be required to manually void the payment and request and transfer the funds. For details, see Making Money Transfers.