Stopping a Check Request
What should I do if I want to request a stop check because the payment is incorrect, I made an error, or I received a returned check in the mail and want to stop the payment?
A stop check can be applied only on a check payment that has not cleared. Contact NetSuite Customer Support to request a stop payment on your check.
To process the request, you will have to provide the following details:
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HSBC Online Account number
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Payee name
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Date on the check
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Amount on the check
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Check number
HSBC needs a reasonable amount of time to verify that the check has not already been paid and apply the stop on the payment.
Your stop payment request takes effect when confirmed by HSBC.
A stop payment is valid for 6 months as per Uniform Commercial Code guidelines, after which you will be required to re-apply the stop for each additional 6-month period.
If your request is successful, you will be required to manually void the payment on your payment automation dashboard and withdraw the funds from your HSBC Online Account. To void a payment, click the Payments tab on the left navigation pane, select a payment, and click Void. For instructions about withdrawing funds, see Making Money Transfers.