Ad Hoc Mid-Cycle Payment to Pay off the Virtual Card Balance

What should I do if I submitted a mid-cycle payment that I do not see on my HSBC Virtual Card account, and I would like to understand if this payment has been credited to my account?

Payments can take up to five business days to post to your account. If the payment is not reflected in your account after five business days, call 1-800-411-9264 to reach a Virtual Card support specialist for assistance.