Adding, Removing, or Modifying the Virtual Card Program Administrator
What should I do if I want to change the Program Administrator for my Virtual Card program so that the new appointed person can contact Customer Support?
The Program Administrators are designated as the primary contacts for the administration of your Virtual Card Program with HSBC.
A Program Administrator requesting that a new Program Administrator or Administrators be added to the account must provide all the necessary information to the newly appointed Program Administrator. This includes the Virtual Card account number and the verification ID that is required when calling to speak with a Virtual Card support specialist.
Existing Program Administrators can call 1-800-411-9264, where they will be directed to a Virtual Card support specialist and will be required to provide their Virtual Card Account ID and Verification ID. After the Program Administrator is verified and the request has been submitted, changes will be made and reflected on the account within 5-10 business days.
If you are not an existing Program Administrator or are requesting a change on behalf of yourself, you can call 1-800-411-9264, where you will be directed to a Virtual Card support specialist. You will be required to provide the name of an Authorized Person on the Certificate of Banking Authority, which should be included in your company records. This person will be contacted by HSBC and required to complete, sign, and return a program administrator change request form.