Electronic Signature Attestation and Agreement

• What is an electronic signature?

  • The electronic signature process (“Esign”), powered by Adobe Acrobat technology, is a cloud-based service that replaces the paper and ink signature process with a fully automated electronic signature workflow. Adobe and Acrobat are either registered trademarks or trademarks of Adobe in the United States and/or other countries

  • With Esign, customers can easily sign documents anywhere, anytime, and on any device within minutes.

  • After the signing process is complete, the customer will receive an email message with the signed document, and an audit trail for its records.

• Is electronic signature secure?

  Yes, electronic signature employs industry standard security practices to protect your documents, data, and personal information. Whether related to identity management, data confidentiality, or document integrity, the industry standard security practices are deeply ingrained in the technology and our service operation processes.

• How does an electronic signature work?

  An electronic signature, or e-signature, is a way of signing documents digitally. The advantages of using electronic signatures include:

  • Signer authentication – e-signature document requests are emailed to the signers’ company email address and for additional security, a One-Time Password (OTP) must be entered. You must obtain an OTP through a cell phone or a land line without an extension.

  • Final proof – electronic signature provides an audit trail with clear evidence for each transaction, showing what document was signed and who signed it. Copies of executed documents are automatically sent to all parties.

• Is electronic signature required or can I use the traditional paper version?

  To execute documentation, electronic signature is not required. The sender will ask you during the process if you are able to receive and sign the document electronically. If you are, the document link will be sent to you to start the signing process. However, if you want to opt out of signing electronically at any stage in the process, let the sender know. HSBC will send you a PDF version of the documents in an email message if you are TLS-enabled, or a traditional paper version by mail.

• Will the email message asking to sign the documents be sent from an HSBC email address?

  The email message will be sent from [e-mail] and will include the name of the Onboarding Case Manager and an email address that you can use if you have any questions.

• How long is my One-Time Password (OTP) valid?

  The OTP is valid for ten minutes after receipt. If your OTP expires, you will have to request a new OTP by following the link in your email message.

• How many times can I request a One-Time Password (OTP)?

  You can request an OTP up to five times after which you will be required to contact your HSBC Onboarding Case Manager whose contact information will be in your email message received from [e-mail].

• Which browsers are supported for electronic signature?

  You should use Google Chrome, but other browsers such as Edge, Firefox, and Safari are compatible. Internet Explorer 11 and below are not supported.

• What should I do if I did not receive an email message containing a link to electronic signature?

  If you believe you should have received an email message requesting your signature, check your spam and promotions folders, and if you cannot locate the email message, contact your HSBC Onboarding Case Manager.

• What should I do if the sign function does not work for me?

  Try a different browser. If you are using a mobile device, try using a desktop browser.

• What should I do if I have provided incorrect details?

  Contact your HSBC Onboarding Case Manager whose details will be provided in the Esign email message you have received.

• How can I change the phone number provided for electronic signature?

  To request a change to the phone number provided on the electronic signature request, contact your HSBC Onboarding Case Manager and provide them with the new phone number you want to use. The HSBC Onboarding Case Manager will contact you to confirm the change has been applied, and you can continue with your application.

• How can I get copies of the signed documents?

  You will receive a copy of the signed documents through email. If you misplace a copy of the document, contact NetSuite Customer Support.

Related Topics

• Payment Automation SuiteApp
• Frequently Asked Questions about Payment Automation

General Notices