Overview
Starting December 31, 2026, support is targeted to end for the Payment Automation SuiteApp. This change is in line with the upcoming end of partnership with HSBC.
You can no longer apply for HSBC online accounts in NetSuite. Only customers who applied by March 4, 2026 can continue using the SuiteApp until support ends in December. New or pending applications for HSBC online accounts will not be processed.
To continue enrolling accounts or subsidiaries for online payments, switch to the Intelligent Payment Automation SuiteApp. For more information, see Intelligent Payment Automation.
For more information about off-boarding, see Customer Off-boarding.
Payment Automation is a powerful combination of technology automation provided by NetSuite and banking services provided by HSBC for capturing and paying vendor bills.
Payment Automation is a part of the AP Automation paid module.
For an overview of transaction charges associated with using Payment Automation, see HSBC Processing Fees.
Payment Automation provides the following benefits:
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Time savings - process vendor payments faster. You can stay in NetSuite and don't have to use another application to enter payments details and process payments.
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Increased transparency - track payment status through payment processing stages.
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Early payment discounts - use different payment options to simplify the process of paying suppliers. For financial savings, take advantage of early payment discounts offered by suppliers.
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Increase supplier satisfaction - automate payment results to achieve faster payment processing cycles. Your suppliers get paid promptly, which helps build strong relationships.
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Extended payment terms - with virtual cards, you can extend the credit terms for up to 55 days depending on when payments are processed in the billing cycle. For more information, see Virtual Card Billing Cycle.