Making Adjustments for Virtual Cards Not Paid In Full
Sometimes, a vendor might charge less than the full amount when using a virtual card, for example if the vendor incorrectly calculates charges like taxes or other fees. This causes an imbalance between Payment Automation and HSBC, and the current balance displayed on the Payment Automation dashboard does not tally to the total amount on the Activity pane of the HSBC Virtual Card page.
To correct this discrepancy, create an adjustment journal entry. The vendor will need to provide a credit note or another document to correct the original bill. You should correct the information in the system by creating a journal entry. Then, the amounts will match on the Match Bank Data page too.