Handling an Unprocessed Returned Check
What should I do if I have made a check payment and have received a returned check in the mail? What action is required to complete or void the payment?
If your check payment is returned to you unprocessed, and you still want to send it to the recipient, verify the recipient’s address is correct, affix proper postage, and mail the check to the recipient.
To void a check if necessary:
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Write "VOID" in large letters across the front of the check. After the check is voided, it can no longer be used to make payments.
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Manually void the payment on your Payment Automation dashboard. For more information, see Tracking Delayed Payments.
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Transfer the funds from your HSBC Online Account back to the funding financial institution. For instructions, see Making Money Transfers.