Overdue Balances

My vendor is claiming a balance that is overdue. When will the payment be sent?

Your vendor should contact your accounts payable department to discuss the status of the payment. For more information, see Virtual Card Statuses.

Typically, virtual cards are sent to vendors within 15 minutes after the payment has been sent for processing. Vendors should be sure to check their spam or junk email folders to ensure that remittance emails have not been received.