Overview of Payment Statuses

The following table provides an overview of payment statuses used in Payment Automation.

ACH and Check Statuses

Status	Description
For Submission	The payment is created in NetSuite but has not yet been communicated to the payment processor and a transaction is not yet created at the payment processor. Waiting to be sent to the payment processor. With approval routing enabled, only approved payments are sent for processing.
Pending	The payment processor confirms the payment is created in their system and is waiting for funds from the source bank to be credited into the HSBC Online Account.
Processing	ACH Funding from source bank is credited to HSBC Online Account. Payment is sent to HSBC for processing and is waiting now for HSBC confirmation.
Payment Sent	The payment is in queue for HSBC processing. Checks are printed and mailed at this stage.
Paid	Received confirmation from the payment processor that payment initiation was successful. The ACH or check payment has been settled and cleared in your HSBC Online Account.
Data Error	Payment information contains erroneous data like incorrect address formatting or special characters in payment details. You can see the reason for failure in the Failed Reason field on the SuiteBanking subtab of the bill payment record. For more information, see Addressing the Data Error Status.
Failed	Payment processing failed, and payment was voided. A new payment transaction needs to be initiated. You can see the reason for failure in the Failed Reason field on the SuiteBanking subtab of the bill payment record.
ACH Payment Return	The payment was returned by the vendor’s bank due to incorrect bank details or another error. For more information, see Addressing the ACH Payment Return Status.
For Resubmission	ACH funding from the source bank is credited to the HSBC Online Account. However, initial attempts in sending the payment to HSBC failed. The system will automatically queue the payment for next day execution.

Status

Description

For Submission

The payment is created in NetSuite but has not yet been communicated to the payment processor and a transaction is not yet created at the payment processor. Waiting to be sent to the payment processor. With approval routing enabled, only approved payments are sent for processing.

Pending

The payment processor confirms the payment is created in their system and is waiting for funds from the source bank to be credited into the HSBC Online Account.

Processing

ACH Funding from source bank is credited to HSBC Online Account. Payment is sent to HSBC for processing and is waiting now for HSBC confirmation.

Payment Sent

The payment is in queue for HSBC processing. Checks are printed and mailed at this stage.

Paid

Received confirmation from the payment processor that payment initiation was successful. The ACH or check payment has been settled and cleared in your HSBC Online Account.

Data Error

Payment information contains erroneous data like incorrect address formatting or special characters in payment details. You can see the reason for failure in the Failed Reason field on the SuiteBanking subtab of the bill payment record. For more information, see Addressing the Data Error Status.

Failed

Payment processing failed, and payment was voided. A new payment transaction needs to be initiated. You can see the reason for failure in the Failed Reason field on the SuiteBanking subtab of the bill payment record.

ACH Payment Return

The payment was returned by the vendor’s bank due to incorrect bank details or another error. For more information, see Addressing the ACH Payment Return Status.

For Resubmission

ACH funding from the source bank is credited to the HSBC Online Account. However, initial attempts in sending the payment to HSBC failed. The system will automatically queue the payment for next day execution.

Important:

Reprocess for ACH Payment Returned and Data Error statuses is not yet available in this version of the SuiteApp. You must manually void the payment and proceed with the manual withdrawal and reprocess after correcting the errors in Payment instructions. For more information, see Addressing the ACH Payment Return Status and Addressing the Data Error Status.

Addressing the Data Error Status

Payments with incorrect or missing data are updated with the Data Error status along with an error code and description. When this happens, you can:

Void the payment – choose this option if you prefer to submit another payment instead. The payment status will change to Failed and the record will be voided. You will be asked you want to withdraw the funding money from HSBC. If so, you'll be redirected to the Withdrawal page.

You can see the reason for failure in the Failed Reason field on the SuiteBanking subtab of the bill payment record.

Addressing the ACH Payment Return Status

The return payment is updated with info from the reconciliation report when the money is credited back to HSBC Online Account. The Failure Reason will be empty because this information is not available in the reconciliation report. You will receive an e-mail notification from HSBC about why the payment was returned.

When a payment is returned, you have to void the payment in NetSuite. The payment status will change to Failed and the record will be voided. You will be asked if you want to withdraw the funding money from HSBC. If so, you'll be redirected to the Withdrawal page. After you void the payment, make changes to prevent the error from occurring, and submit another payment.

Note:

If a payment is returned, the user must void the payment in NetSuite using the same process as voiding a payment in Data Error, which includes the withdrawal process. After correcting the error that caused the return, the user can submit a new payment.

Auto-Funding and Money Transfers Journal Entry Statuses

Status	Description
Sent to Bank	Status for auto-funding request Journal Entries. ACH funding request is sent to the HSBC for processing.
Completed	Bank transfer request is complete, and that money has settled and cleared in your HSBC Online Account. This is for Add Money, Withdrawal and Funding journal entries.
Failed	Error in transferring money to your HSBC Online Account – the transfer request has failed. You can see the reason for failure in the Failed Reason field on the SuiteBanking subtab of the bill payment record.

Status

Description

Sent to Bank

Status for auto-funding request Journal Entries. ACH funding request is sent to the HSBC for processing.

Completed

Bank transfer request is complete, and that money has settled and cleared in your HSBC Online Account. This is for Add Money, Withdrawal and Funding journal entries.

Failed

Error in transferring money to your HSBC Online Account – the transfer request has failed. You can see the reason for failure in the Failed Reason field on the SuiteBanking subtab of the bill payment record.

Virtual Card Statuses

Status	Description
For Submission	Payment is created in NetSuite but has not yet been communicated to the payment processor and a transaction is not yet created at the payment processor. Waiting to be sent to the payment processor. With approval routing enabled, only approved payments are sent for processing.
Pending	The payment processor confirms the payment is created in their system and is waiting for funds from the source bank to be credited into the HSBC Online Account.
Processing	Transaction belongs to a batch that was published successfully. Waiting for the payment processor and HSBC to confirm successful payment initiation.
Failed	Payment processing failed, and payment was voided. A new payment transaction needs to be initiated. You can see the reason for failure in the Failed Reason field on the SuiteBanking subtab of the bill payment record.
Rejected	Occurs when: payment initiation or individual transaction included in the payment initiation has been rejected. ACH Funding is not successful, for example due to a wrong account number or insufficient funds. When a virtual card limit is exceeded.
Virtual Card Sent	The virtual card is created.
Virtual Card Authorized	The virtual card is authorized.
Virtual Card Declined	The virtual card is declined.
Paid	Received confirmation from the payment processor that payment initiation was successful.
Virtual Card Expired	The virtual card is expired.
Virtual Card Canceled	The virtual card is canceled or blocked and payments cannot be made by the card.

Status

Description

For Submission

Payment is created in NetSuite but has not yet been communicated to the payment processor and a transaction is not yet created at the payment processor. Waiting to be sent to the payment processor. With approval routing enabled, only approved payments are sent for processing.

Pending

The payment processor confirms the payment is created in their system and is waiting for funds from the source bank to be credited into the HSBC Online Account.

Processing

Transaction belongs to a batch that was published successfully. Waiting for the payment processor and HSBC to confirm successful payment initiation.

Failed

Rejected

Occurs when:

payment initiation or individual transaction included in the payment initiation has been rejected.
ACH Funding is not successful, for example due to a wrong account number or insufficient funds.
When a virtual card limit is exceeded.

Virtual Card Sent

The virtual card is created.

Virtual Card Authorized

The virtual card is authorized.

Virtual Card Declined

The virtual card is declined.

Paid

Received confirmation from the payment processor that payment initiation was successful.

Virtual Card Expired

The virtual card is expired.

Virtual Card Canceled

The virtual card is canceled or blocked and payments cannot be made by the card.

Note:

Expired virtual cards cannot be canceled from UI. The payment status will be Payment Sent. You need to void the payment and initiate it again.

ACH and Check Statuses

Addressing the Data Error Status

Addressing the ACH Payment Return Status

Auto-Funding and Money Transfers Journal Entry Statuses

Virtual Card Statuses

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