Canceling Virtual Cards
If a vendor is not able to process a virtual card payment, the vendor may request to be paid by other means. In this case, cancel the issued virtual card. You can make the cancellation only if the payment status is VCard Sent or VCard Decline.
To cancel a one-off virtual card:
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Go to SuiteBanking > Payment Automation > Dashboard.
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On the left pane, click Virtual Card.
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On the Activity pane, click the Date link on the transaction of the virtual card you want to cancel.
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Click Cancel Virtual Card. The payment will be voided, and you will need to submit another payment.
Related Topics
- Processing Payments
- Daily Transaction ACH Limit
- Paying a Single Vendor
- Overriding the Preferred Mode of Payment
- Processing Bulk Payments
- Tracking Delayed Payments
- Reviewing Failed and Rejected Payments
- Reviewing Remittance Email
- Overview of Payment Statuses
- Frequently Asked Questions about Payment Automation