Reviewing Remittance Email

After a payment is processed, the vendor receives a remittance email message with information about the payment: a list of bills, the payment amount, payment date, reference number, and other payment details.

To download a PDF copy of the remittance email message for your review, go to the bill payment record, and click Remittance Voucher.

The Remittance Voucher button appears after the payment status changes to Paid the virtual card is sent. By default, only A/P Manager and A/P Clerk are authorized to access remittance vouchers. For information about the required permissions, see Setting Up Roles and Permissions.

The remittance email sender address is no-reply@payment-automation.netsuite.com.

The pop-up blocker in your browser may prevent you from downloading the remittance email PDF. If you have issues with downloading the file, disable the pop-up blocker in your browser.

Getting the Unmasked Virtual Card Number

If the remittance email is sent using the transport layer security (TLS) protocol, the Virtual Card number is not masked in the remittance email.

TLS encryption increases user security and privacy. Not using TLS makes sensitive information transferred over the internet vulnerable to theft.

If TLS is not used, the Virtual Card number is masked. To get the full card number, follow the instructions in the remittance email.

Updating Information Included in the Remittance Voucher

You should use only one billing information record.

To add information included in the remittance voucher:

Go to SuiteBanking > Setup > Account Information > New.
Enter the following fields:
- Company Address
- Logo
- Return Email
- Phone Number
- Name
Click Save.

If your address, e-mail, phone, or logo changes in the future, update the remittance voucher information.

Note:

The Payment Automation SuiteApp uses the company information and company logo in the remittance email sent to the vendors.

If you want to remove the logo in the remittance email, you can raise a support case with the NetSuite Customer Support team. Turnaround for this request takes five business days to complete

To change information included in the remittance voucher:

Go to SuiteBanking > Setup > Account Information.
On the account information record line, click Edit.
Update the fields as needed.
Click Save.

ACH Remittance Voucher Sample