Troubleshooting Salesforce Connector NetSuite Issues
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Issue |
Probable Root Cause |
Resolution |
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NetSuite Connector Platform displays the following error message: The system is currently unable to process your request. Please try again later. If the issue persists, please contact your account manager. |
Unable to reach Oracle Integration Cloud (OIC). |
Check with OIC team if there are any patch upgrade. Or check if OIC instance is deleted or deactivated. |
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Salesforce sandbox account is used. |
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NCP | New Master Configurations List table should be updated SALESFORCE_INSTANCE_TYPE should be test and SALESFORCE_INSTALLATION_URL should be updated with test.salesforce.com |
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2000: Error: The system is currently unable to process your request. |
API usage limits reset every 24 hours. |
If the limit has recently been exceeded, you may have to wait until it resets before making further requests. |
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Subsidiary creation failed with below error : Error: Failed to save Subsidiary in NetSuite. Details : ORCLBRTUPDATE_NS_SUBSIDIARY_FAULT - You do not have permissions to set a value for element custrecord_ncp_sf_url due to one of the following reasons: 1) The field is read-only; 2) An associated feature is disabled; 3) The field is available either when a record is created or updated, but not in both cases. |
Latest ncp-salesforce SuiteApp not deployed in NS account. |
Ensure that latest SuiteApp is installed in NetSuite. |
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CurrencyType is not supported error. |
Multicurrency is not enabled in Salesforce. |
Enable Multicurrency in Salesforce (Setup > Company information >Activate Multiple Currencies). |
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No valid, open, posting period. |
No posting period for the date`. |
Set up accounting period on the date mentioned in the error to complete the item fulfillment sync. |