Updating the Approval Information of a Record

Note:

This topic applies only when you have assigned a final approver for each supported record type in your NetSuite account. For more information, see Setting Up Final Approvers.

When a transaction contains a high volume of line items, it takes several minutes for the SuiteApp to update all information. If the update has not been completed when the record is approved or rejected, the values in these fields may not be updated:

• Approval Status

• Next Approver

When you view an affected transaction, the system performs the following actions:

• Displays an error banner

• Sends a one time email to the final approver about the transaction that failed to update

To resume the transaction's approval process, the final approver must update the record.

To update the transaction's approval information:

1. Open the email message with subject Failed to Update.

2. Click the View Document link in the email body.

3. On the transaction record, click Update Approval Information.

SuiteApprovals will update the values of the following fields based on the latest entry in the Approval History subtab:

• Approval Status

• Next Approver

After performing this action, the Approve and Reject buttons will appear on the record.

Note:

For sales orders, the status changes to Pending Fulfillment when the transaction is fully approved.

Related Topics

• Managing Records as a Final Approver
• Update Approval Information Limitations

General Notices