Updating the Approval Information of a Record

Note:

This topic only applies if you’ve assigned a final approver for each supported record type in your NetSuite account. For more information, see Setting Up Final Approvers.

When a transaction has a lot of line items, it can take several minutes for the SuiteApp to update everything. If the update isn’t finished when the record’s approved or rejected, the values in these fields may not be updated:

• Approval Status

• Next Approver

When you view an affected transaction, the system does the following actions:

• Displays an error banner

• Sends a one time email to the final approver about the transaction that didn't update

To resume the transaction’s approval process, the final approver needs to update the record.

To update the transaction's approval information:

1. Open the email message with subject Failed to Update.

2. Click the View Document link in the email.

3. On the transaction record, click Update Approval Information.

SuiteApprovals updates the following fields based on the latest entry in the Approval History subtab:

• Approval Status

• Next Approver

After you do this, the Approve and Reject buttons appear on the record.

Note:

For sales orders, the status changes to Pending Fulfillment when the transaction is fully approved.

Related Topics

• Managing Records as a Final Approver

• Update Approval Information Limitations

General Notices