Required Features and Permissions
Before you try anything else, you must make sure that you have the correct features enabled. Go to Setup > Company > Enable Features, then click the SuiteCloud tab and make sure the following features are enabled:
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Server SuiteScript
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OAUTH 2.0
It is not possible to use the NetSuite AI Connector Service with HIPAA features enabled.
Also, you must give the required permissions to all user roles in your account that should be able to use the NetSuite AI Connector Service. To do that, go to Setup > Users/Roles > Manage Roles, and edit each user role that will need NetSuite AI Connector Service by adding the required permissions under the Permissions > Setup subtab:
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MCP Server Connection
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Log in using OAuth 2.0 Access Tokens
To prevent unwanted results in case the external AI client's security is at risk, it is not possible to run the MCP Server Connection for accounts with the Administrator role or roles that have full permissions to access NetSuite features.