1. Field Service Management
  2. Field Service Management Release Notes
  3. 2025 Releases
  4. 2025.07.3

2025.07.3

Note:

We released version 2025.07.1 for early access testing in sandbox accounts. Additional testing found issues, so we released version 2025.07.3 to production.

New Bundle ID

Starting version 2025.07.x, the FSM SuiteApp has a new bundle ID.

Old bundle ID: 138180

New bundle ID: 570821

The SuiteApp is still a managed bundle.

New Configuration Preview Feature

The Field Service Configuration page now includes a preview field that displays the runtime configuration. This field shows a real-time view that merges your custom configuration with FSM’s default configuration and applies all runtime logic. You can see how your custom settings interact with the defaults as they apply in the account. The preview lets you review and validate configurations before applying changes.

For more information, see Configuration Preview.

Subsidiary Field Removed from Field Service Configuration

Creating, viewing, and editing config files on the page still works as before. This change does not affect any subsidiary-related functionality.

Issue Fixes

  • Child Asset Tabs Remain Expanded in FSM Mobile – Child asset tabs in FSM Mobile now stay open after expansion. Previously, an issue caused tabs to collapse when a state change, such as a geolocation update, occurred.

  • Task Service Report Images Now Display Correctly – Task Service Reports sent after completing a Task from the mobile app now include images as expected. Previously, some reports showed broken images in the PDF attachment.

  • Case Records Linked to Sales Orders Now Load Correctly – Case records linked to Sales Orders with a payment method now open without errors. Previously, these Case records failed to load and displayed an invalid record transformation error.

  • Status Updates Now Continue After Errors – If an error occurs while updating the Field Service Update Status checkbox on a record, the system now continues processing the next records in the queue. Previously, an error on one record prevented all subsequent records from being processed.

  • Asset Address Search Results Now Show Relevant Matches – Asset address search results now prioritize locations near the user and display results in a logical order. Previously, the search returned broad and sometimes unrelated results, making it difficult to find the correct address.

  • Service Report Generation Fixed – Service reports now generate and send correctly after removal of outdated bundle ID references. When upgrading to version 2025.07.3, the system updates service report XML paths in the active config file. If you switch to an inactive config file, verify that XML paths do not reference the old bundle ID (138180) to maintain service report functionality. For more information, see Remove References to Old Bundle ID in FSM Config Affecting Service Reports, SuiteAnswers ID 1021147.

General Notices