Configuring Custom Fields for Fulfillments
By default, NetSuite Connector uses the built-in tracking number and carrier on the fulfillment record when posting data back to the storefront. Use this feature to define alternative custom fields that NetSuite Connector will use when posting carrier information and tracking number on fulfillments.
If you use custom fields for the tracking number and carrier on the fulfillment record, you need to define those custom fields in NetSuite Connector. When not properly defined in NetSuite Connector, fulfillments can fail to sync or get merged. This results in fulfillments not matching one to one between NetSuite and the storefront.
To configure custom fields for fulfillment:
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In NetSuite Connector, select the connector and relevant account.
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Go to Settings > Fulfillments.
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Expand the Advanced Options section.
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If you use a custom field for the tracking number, enter it in Custom Tracking Number Field.
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If you use a custom field for the carrier, enter it in Custom Carrier Field.
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To set the location of the custom field, click the Field Location buttons.
Click Order for order form or click Fulfillment for fulfillment form. The selected option is highlighted in gray.
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Click Save.