Troubleshooting Common Fulfillment Sync Errors in NetSuite Connector

Following are some common fulfillment sync errors:

Error	Description
Fulfillment error: SKU XXX not found in original order so can't fulfill.	When NetSuite Connector syncs a fulfillment, it verifies that the SKUs on the order match with SKUs on the fulfillment. If you edit the order in NetSuite manually, NetSuite Connector will not be able to sync the fulfillment back to the original order. In this scenario, you can perform either of the following actions: Edit the order in NetSuite to place the original SKUs back on the order. Cancel or delete the order in NetSuite Connector and handle the fulfillment sync manually. To delete or cancel an order in NetSuite Connector, read Deleting and Canceling Orders in NetSuite Connector.
Fulfillment error: {u'base': [u"This order has been canceled and can't be fulfilled"]}	If the order is canceled, NetSuite Connector cannot sync a fulfillment. In this scenario, you should also cancel the order in NetSuite Connector. To cancel an order in NetSuite Connector, read Deleting and Canceling Orders in NetSuite Connector.

Error

Description

Fulfillment error: SKU XXX not found in original order so can't fulfill.

When NetSuite Connector syncs a fulfillment, it verifies that the SKUs on the order match with SKUs on the fulfillment. If you edit the order in NetSuite manually, NetSuite Connector will not be able to sync the fulfillment back to the original order. In this scenario, you can perform either of the following actions:

Edit the order in NetSuite to place the original SKUs back on the order.
Cancel or delete the order in NetSuite Connector and handle the fulfillment sync manually.

To delete or cancel an order in NetSuite Connector, read Deleting and Canceling Orders in NetSuite Connector.

Fulfillment error: {u'base': [u"This order has been canceled and can't be fulfilled"]}

If the order is canceled, NetSuite Connector cannot sync a fulfillment. In this scenario, you should also cancel the order in NetSuite Connector. To cancel an order in NetSuite Connector, read Deleting and Canceling Orders in NetSuite Connector.

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