Deleting and Canceling Orders in NetSuite Connector

The delete and cancel features serve different purposes in NetSuite Connector. This topic provides details and differences between the two functions.

Deleting an Order

When you delete an order in NetSuite Connector, the order data is removed only from NetSuite Connector. The order is not deleted from the storefront or NetSuite. Deleting the order does not prevent NetSuite Connector from syncing the order again, provided:

the order still contains a status that NetSuite Connector syncs.
the order falls within the current time period in which NetSuite Connector is looking for orders.

To delete an order from NetSuite Connector:

Log in to app.farapp.com.
Select the required connector and then select the relevant account.
Go to Data Flows > Orders.
In the order row that you want to delete, hover over the Action menu (pencil icon) and click Delete from FarApp.
In the confirmation alert, click OK.

The next time the order sync runs, depending on the connector, the order may be pulled into NetSuite Connector again.

To pull the deleted order back into NetSuite Connector, you can manually retrieve the order. However, you must first delete the originally synced order from NetSuite.

For more information, read Importing Orders from the Storefront in NetSuite Connector.

Canceling an Order

When you cancel an order, NetSuite Connector stops processing the order and effectively ignores the order and stops syncing order updates from the storefront or NetSuite. NetSuite Connector stores the order data for the canceled order but considers the order closed and does not take any other action on the order. Cancel an order when you make changes to the order outside NetSuite Connector and no longer want NetSuite Connector to sync the order data.

To cancel an order:

Log in to app.farapp.com.
Select the required connector and then select the relevant account.
Go to Data Flows > Orders.
In the order row that you want to cancel, hover over the Action menu (pencil icon) and click Cancel.

The order is canceled and the status of the order shows as Cancelled.

Reverting Canceled Orders

If you canceled an order in error, you can revert the canceled order.

To revert a canceled order:

Log in to app.farapp.com.
Select the required connector and then select the relevant account.
Go to Data Flows > Orders.
In the order row that you want to revert, hover over the Action menu (pencil icon) and click Uncancel.

Deleting and Canceling Orders in Bulk

You can delete or cancel multiple orders in bulk using the Delete Selected and Cancel Selected options respectively from the Bulk Actions dropdown list.

To delete or cancel orders in bulk:

Log in to app.farapp.com.
Select the required connector and then select the relevant account.
Go to Data Flows > Orders.
From the orders list, check the boxes of the orders that you want to delete or cancel.
Perform one of the following actions in the Bulk Actions dropdown list:
- To delete the selected orders, select Delete Selected.
- To cancel the selected orders, select Cancel Selected.