Setting the SKU Fields in NetSuite Connector

For both order sync and product sync, the SKUs in NetSuite must match the SKUs in the storefront.

For order sync, NetSuite Connector takes the SKUs on the order and finds matching SKUs in NetSuite to determine the items to place on the order.

For product sync, if the SKUs do not match when sending updates to the storefront, NetSuite Connector gives an error.

Setting the SKU Field for Order Sync

Use the following procedure to set the SKU field for order sync.

To set the SKU field for order sync:

1. Log in to app.farapp.com.

2. Select the connector and then select the relevant account.

3. Go to Settings > Orders.

4. In NetSuite SKU Field ID, enter the field ID of the field used to match items on orders to items in NetSuite.

   Note:

   By default, NetSuite Connector uses the Item Name/Number field in NetSuite for SKU value. This field ID of this field is itemId, which is by default configured as the SKU field value in NetSuite Connector.

Setting the SKU Field for Product Sync

Use the following procedure to set the SKU field for product sync.

To set the SKU field for product sync:

1. Log in to app.farapp.com.

2. Select the connector and then select the relevant account.

3. Go to Mappings > Products.

   On the Product Mappings page, the row that has sku in the Shopify Field column indicates the SKU field. The corresponding value in the NetSuite Field ID column is the NetSuite SKU field value for product sync.

4. Click Add Mapping. The new row is added at the bottom of the Product Mappings screen.

5. In the NetSuite Field ID of the created row, enter the field ID of the field used to match items on orders to items in NetSuite.

   Note:

   By default, NetSuite Connector uses the Item Name/Number field in NetSuite for SKU value. This field ID of this field is itemId, which is by default configured as the SKU field value in NetSuite Connector.

6. Click Save.

Important:

Do not change the SKU field value after the sync is live.

General Notices