Verifying NetSuite SKU Matches the Storefront SKU
To verify that your NetSuite SKU matches the storefront SKU, you must first determine which field is designated as the main SKU field in NetSuite Connector. This field is set separately for order sync and product sync.
The SKU field configured for Order Sync must match the SKU field configured for Product Sync.
Finding the SKU Field for Order Sync
Use the following procedure to locate the SKU field for order sync.
To find the SKU field for order sync:
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Log in to app.farapp.com.
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Select the connector and then select the relevant account.
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Go to Settings > Orders.
The Order Settings page opens. The value in the NetSuite SKU Field ID field determines the SKU field value used to match items on orders to the items in NetSuite.
Finding the SKU Field for Product Sync
Use the following procedure to locate the SKU field for product sync.
To find the SKU field for product sync:
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Log in to app.farapp.com.
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Select the connector and then select the relevant account.
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Go to Mappings > Products.
On the Product Mappings page, the row that has sku in the Storefront Field column indicates the SKU field. The corresponding value in the NetSuite Field ID column is the NetSuite SKU field value for product sync.
After you identify the SKU field value in NetSuite Connector, confirm that the NetSuite SKU matches the storefront SKU. By default, NetSuite Connector uses Item Name/Number field in NetSuite for SKU value. This field ID of this field is itemId, which is by default configured as the SKU field value in NetSuite Connector. You can set a different SKU field value for each connector and account combination in NetSuite Connector. However, you should choose one field value and keep it consistent across all connector and account combinations.