Retirement of Support for eWAY Gateway Integration

Support for eWAY (XML) gateway integration is completely retired in NetSuite.

You can no longer process credit card payments using eWAY payment processing profiles. You must switch to eWAY Rapid, which replaces the eWAY gateway. For more information, see Transitioning to a New Gateway and Disabling the Old Gateway Transitioning to a New Gateway and Disabling the Old Gateway.

If you do not switch to eWAY Rapid integration, credit card payments using the retired eWAY (XML) gateway for following transactions will be placed on hold.

Transaction

Preserve Transactions when Payment is On Hold* is Enabled

Preserve Transactions when Payment is On Hold* is Disabled

Sales Order

The Sales Order record can be saved with status Payment on Hold.

The Sales Order record can be saved with the status Payment on Hold.

Cash Refund

Refund will not be allowed and will not be created.

Refund will not be allowed and will not be created.

Cash Sale (Stand Alone)

Cash Sale can be saved with status Payment on Hold.

Cash Sale will not be saved. An error is displayed.

Web Store

No error is displayed. The Cart can be checked out. A sales order is created with status Payment on Hold.

No error is displayed. The Cart can be checked out. A sales order is created with status Payment on.

  • Sales Order Preauthorization before eWAY (XML) gateway retirement

  • Cash Sale creation after eWAY (XML) gateway retirement

Cash Sale can be saved with status Payment on Hold.

Cash Sale will not be saved. An error will be displayed.

  • Customer Payment

  • Customer Deposit

Customer Payment and Deposit can be created and saved with status Payment on Hold.

Customer Payment and Deposit will not be saved. An error will be displayed.

* The Preserve Transactions when Payment is On Hold box is available from Setup > Accounting > Preferences > Accounting Preferences > Items/Transactions subtab. Check the box to preserve transactions when their payments are on hold; otherwise, leave the box unmarked.

A warning is displayed as a banner on transaction records whose payments are placed on hold due to eWAY gateway retirement. As an administrator, you can view details of the payment hold status on the Billing subtab of the record, and then on the Payment details list, click the View link in the View Details column. The Payment Event Details page is displayed where the result, reason and details are indicated in the Payment Status section.

To remove the payment hold status, edit the transaction to use eWAY Rapid processing profile to process the credit card payment.

Because payer authentication for eWAY Rapid redirects your shopper to a third-party website for authentication, you must create a payment method that enables external checkout in your web store. You must also edit your existing credit card payment methods to ensure they are not displayed in your web store because the new payment method provides all the payment options needed.

General Notices