Defining Fulfillment Exception Reasons
Define fulfillment exception reasons before entering exceptions on a fulfillment request. A fulfillment exception reason indicates why a fulfillment exception was entered on a fulfillment request. Create a list of fulfillment exception reasons to track why orders can't be fulfilled at a location. Each exception reason has an associated exception type. When entering an exception on a fulfillment request, select the exception type, then the reason.
Exception types can't be modified and are limited to picking, picking up, packing, and shipping, each matching a step in the fulfillment process. The picking up exception type is available only when Store Pickup is enabled.
Here are some examples of fulfillment exception reasons. Each exception reason depends on an exception type.
|
Exception Type |
Exception Reason |
|---|---|
|
Picking |
Out Of Stock |
|
Picking |
Damaged |
|
Pickup Up |
Customer No Show |
|
Picking Up |
Items Not As Expected |
To create a fulfillment exception reason:
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Go to Setup > Order Management > Fulfillment Preferences > Fulfillment Exception Reasons > New.
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Enter a name for the exception reason. The name will appear in the list of possible exception reasons on the fulfillment request record.
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Select an exception type that corresponds with the fulfillment step.
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Enter a description.
Optionally, you can get writing help for the Description field from our generative AI service, NetSuite Text Enhance. Click the Enhance Text button to use the available options. For more information about using this capability, see Text Enhance.
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Click Save.
To view a list of all fulfillment exception reasons, go to Setup > Order Management > Fulfillment Preferences > Fulfillment Exception Reasons. To make an exception reason inactive, open the relevant fulfillment exception reason record and check the Inactive box.
To delete an exception reason, go to Setup > Order Management > Fulfillment Preferences > Fulfillment Exception Reasons, click View next to the reason and then click Delete under Actions. You can only delete an exception reason if it is currently not assigned to a fulfillment request.