Fulfillment Exceptions on Shipping Orders

Record exceptions on fulfillment requests for shipping orders by rejecting lines in the fulfillment request. You can reject lines on a fulfillment request provided that the lines have not been picked. If you reject a line, you must reject the full quantity of the line.

You can also cancel a fulfillment request provided that no items in the request have been picked and the request has a status of New or In Progress. After you cancel a fulfillment request, you can no longer change it. If there are still items on the sales order to be fulfilled, you must create a new fulfillment request.

The main differences between rejecting and canceling a fulfillment request are as follows:

Rejecting	Canceling
Applies to one or more unpicked lines in the fulfillment request. You can choose which lines to reject.	Applies to all line items in the fulfillment request.
Lets you enter a reason for the rejection.	No way to record a reason for the cancelation.
Rejected line items can no longer be changed in the fulfillment request, except to enter a reason for the rejection in the Request Note field. You can continue working with the remaining line items in the fulfillment request.	The fulfillment request becomes read only. No lines can be changed.
If the Automatic Location Assignment feature is enabled, the Automatic Location Assignment Suspended box is checked on each item record for the location that rejects the lines. Later fulfillment requests will not contain the rejected line items at the location that rejected the items until the box is cleared on the item record.	No changes are made to the item records. Subsequent fulfillment requests can include the same line items.

Rejecting

Canceling

Applies to one or more unpicked lines in the fulfillment request. You can choose which lines to reject.

Applies to all line items in the fulfillment request.

Lets you enter a reason for the rejection.

No way to record a reason for the cancelation.

Rejected line items can no longer be changed in the fulfillment request, except to enter a reason for the rejection in the Request Note field. You can continue working with the remaining line items in the fulfillment request.

The fulfillment request becomes read only. No lines can be changed.

If the Automatic Location Assignment feature is enabled, the Automatic Location Assignment Suspended box is checked on each item record for the location that rejects the lines.

Later fulfillment requests will not contain the rejected line items at the location that rejected the items until the box is cleared on the item record.

No changes are made to the item records.

Subsequent fulfillment requests can include the same line items.

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