Entering Pickup Fulfillment Exceptions
When a customer visits the store to pick up an order, the customer might decide to not pick up all items in the order. You can enter a pickup fulfillment exception to record the fact that the customer did not pick up one or more items. You can only enter a pickup fulfillment exception after goods have been picked. When entering a pickup fulfillment, you must also select an exception reason. You can enter comments to provide additional information about the reason. See Exception Types and Reasons for a list of exception reasons.
Entering a pickup exception does not affect the status of the fulfillment request or the store pickup fulfillment. You might need to update related documents or transactions in the system separately, such as the sales order or store pickup fulfillment. The business workflow in use at your company will determine the next steps you need to complete. Possible actions might include canceling the store pickup fulfillment and then canceling the fulfillment request to remove it from the list of requests.
To enter a pickup fulfillment exception:
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Go to Transactions > Sales > Manage Fulfillment Requests and click Edit next to the fulfillment request you want to work with.
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Click the Fulfillment Exceptions subtab.
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Select the item in the Item column.
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Set the exception type as Picking Up and then select an exception reason.
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Enter the exception quantity and then click Add.
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Click Save.