Troubleshooting Item Availability
If a customer is unable to see an item on your website that they should be able to see, the following flowcharts cover the settings you should check to troubleshoot the issue:
Some of the settings mentioned are role-specific. Contact your administrator if you cannot access any of them.
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Flowchart Definitions |
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CUSTOMER |
The customer to whom the item is not available |
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ITEM |
The item that is not visible on the website |
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WEBSITE |
The website on which the customer cannot see the item |
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DATE |
The date on which the customer cannot see the item on the website |
Item Settings
List A: Item Types
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Assembly Items
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Download Items
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Gift Certificates
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Inventory Items
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Kit
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Non Inventory Items
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Service Items
Commerce and Site Category Settings
List B: Category Visibility
If you answer YES to all the following questions, the Commerce or Site Category is visible on the WEBSITE:
For Commerce Categories only:
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Is the WEBSITE selected for the Commerce Catalog?
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Is the Inactive box clear for the Commerce Catalog?
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Is the Commerce Category included in the Commerce Catalog?
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Is the Inactive box clear for the Commerce Category?
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Is Display in Web Site checked for the Commerce Category?
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Is DATE within the period defined by the Start and End date of the Commerce Category?
For Site Categories only:
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Is the WEBSITE selected for a Presentation tab?
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Is the Site Category included on the Presentation tab?
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Is the Inactive box clear for the Presentation tab AND the Site Category?
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Is Display in Web Site checked for the Presentation tab AND the Site Category ?
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Is the CUSTOMER included on the Audience subtab of the Presentation tab AND the Site Category?
Out of Stock Behavior Settings
List C: Out of Stock Behavior
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Disallow back orders but display out-of-stock message
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Allow back orders but display out-of-stock message
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Allow back orders with no out-of-stock message