Voiding a Usage Record

You can void any usage record in the Active or Suspended state. You can void a usage record at any time, even when it has already been rated or invoiced. If a usage record has been invoiced or revenue has been recognized, voiding it generates any required reversing charges or revenue. Voiding usage records eliminates the need for manually entering credits and corrections for erroneously rated usage.

You cannot delete a voided usage record. When a usage record is voided, it permanently becomes a view-only record.

If a usage is voided and another usage is created before rating or revenue updates, NetSuite uses the net quantity change to generate the charge amount.

You can create a termination change order even if a usage record exists after the termination effective date. NetSuite automatically voids usage records created after a termination change order.

Note:

For usage on commit plus overage lines, the usage is not rated if in a suspended period because usage in a suspended period does not count against the active commitment.

To void a usage record:

For fundamental information about change orders, see SuiteBilling Change Orders.

Go to Transactions > Subscriptions > Create Usage > List.
Click the number of the usage line you wish to void.

Important:
The subscription line for the usage record must be in the Active or Suspended state. If the subscription line status is Terminated, Closed, Pending Activation or Draft, you cannot void the usage record.
On the Usage record, click Void.
Click Save.

General Notices