Voiding a Usage Record

You can void any usage record in the Active or Suspended status. You can void a usage record at any time, even when it is already rated or invoiced. If a usage record was invoiced or revenue was recognized, voiding it generates any required reversing charges or revenue. Voiding usage records eliminates manually entering credits and corrections for incorrectly rated usage.

You can't delete a voided usage record. When a usage record is voided, it permanently becomes a view-only record. Active usage records can't be voided even if the related Subscription record is already closed.

When you void a usage record and create another one before rating or revenue updates, the net quantity change is used to generate the charge amount.

You can create a termination change order even if a usage record exists after the termination effective date. Usage records created after a termination change order are automatically voided.

Note:

Usage in a suspended period doesn't count against the active commitment. Usage on commit plus overage lines isn't rated if in a suspended period.

To void a usage record:

For fundamental information about change orders, see SuiteBilling Change Orders.

1. Go to Transactions > Subscriptions > Create Usage > List.

2. Click the usage line number to void.

   Important:

   The usage record's subscription line must be in the Active or Suspended status. You can't void a usage record if its subscription line status is Terminated, Closed, Pending Activation or Draft.

3. On the Usage record, click Void.

4. Click Save.

General Notices