Troubleshooting Account Linking Issues for Automatic Import
The system may fail to link one or more accounts in a Bank Reconciliation format profile configured for automatic import. You can troubleshoot account linking issues from the Account Linking subtab.
Bank data imports can now be partially complete, even when the import fails for some accounts. See Banking Import History.
To troubleshoot account linking issues:
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To open the appropriate Format Profile page for the appropriate financial institution record:
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Go to Setup > Accounting > Financial Institution > List.
NetSuite displays the Financial Institutions page.
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Next to the appropriate financial institution record, click View.
NetSuite displays the Financial Institution page.
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In the Format Profile: Configuration subtab, click Edit next to the format profile in which you want to link accounts.
NetSuite displays the Format Profile page.
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Click the Account Linking subtab.
If the system fails to link one or more accounts, the subtab displays a message to notify you. In addition, the subtab displays warning icons next to the accounts the system could not link. To see account-specific errors, hover over a warning icon.
Account linking may fail for an account because the plug-in file contains errors you need to address, including:
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A blank Account ID field.
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An invalid Account type.
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An invalid Currency code.
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A blank Group Name field. The Group Name field refers to the financial institution name by which accounts are grouped on the Account Linking subtab. When this field is blank, NetSuite cannot identify a financial institution for the account to link.
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If needed, click the Connectivity Configuration subtab and reauthenticate the accounts that NetSuite could not link. For details, see Configuring a Connection to a Financial Institution (Without a SuiteApp).
For a list of all your imports and error information, including specific failure reasons and accounts affected, go to Transactions > Bank > Banking Import History. See Banking Import History.