Setting Up Customer Deposits
When a customer pays advance for an order or other service, you record the funds as a customer deposit. In NetSuite, these payments are recorded in your general ledger as a liability until the goods or services are delivered. These payments do not affect the customer's accounts receivable balance. When the order is filled, the deposit is applied against the invoice and the liability is canceled out.
NetSuite Connector supports posting customer deposits for your orders to NetSuite. However, the leading practice is to capture payment in your marketplace or cart at the time of order placement. The authorization and capture configuration must be set up with your payment gateway.
Before setting up customer deposits in NetSuite Connector, you must set up customer deposits in NetSuite. For more information, read Customer Deposits. For help with some common customer deposit errors, read Troubleshooting Customer Deposit Errors in NetSuite Connector.
After setting up customer deposits in NetSuite, follow this procedure in NetSuite Connector.
To set up customer deposit:
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Log in to app.farapp.com.
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Select the appropriate connector and account.
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Go to Settings > Other Transactions.
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Click the Deposit, Payment, and Check tab.
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In the Deposit, Payment, and Check Settings page, make the following settings:
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To post the customer deposits against a specific account, in the Account for Customer Deposits field, enter the internal ID of the account.
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To accept customer deposits against only one payment method, from the Payment Method for Customer Deposits box, select the payment method.
If you do not see the required payment method, refresh the list by clicking the Refresh icon.
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To post a customer deposit for every order, check the Post a Customer Deposit for Each <store>/Default Order box.
Where <store> is the marketplace or cart name.
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To post customer deposits to undeposited funds in NetSuite, check the Post Customer Deposits to Undeposited Funds box.
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Do not map both payment method and customer deposit to an order. If you do so, NetSuite rejects the customer deposit. To accept the order, either unmap the payment method or turn off customer deposit for NetSuite.