Testing NetSuite Connector Order Sync
After setting up NetSuite Connector and NetSuite for integration and syncs, you can perform syncing of a test order to NetSuite.
Before you start testing, consider the following:
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You should create or identify a test order, as you may encounter problems during the sync.
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Many carts allow you to create test orders. For more details, refer to your cart documentation. If your cart doesn't allow test orders, you can place a real order and use a sample customer.
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To test on Amazon or eBay, place an order for one of your own products.
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Don't select a Shopify POS order or Amazon FBA order for testing, as those orders don't need to be fulfilled in NetSuite and won't be suitable for fulfillment sync testing
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Don't create any mappings until after your initial order syncs. All commonly required data will sync by default if the marketplace or cart provides that data in the order.
To sync a test order to NetSuite:
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Set up a test order in your marketplace or cart.
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Log in to NetSuite Connector.
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On the left panel, select the relevant connector and account.
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Go to Data Flows > Orders to open the Order Dashboard.
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Click Retrieve.
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On the Retrieve Order Into FarApp window, in the Order ID field, enter your test order ID in the Order ID field and click Retrieve.
NetSuite Connector will import the order from your marketplace or cart. The order will appear in the Order Dashboard with the status, In Farapp (Automatic Sync Disabled). If you don't see the order, refresh the page.
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On the Order Dashboard, click the pencil icon under Action, then click Post Order To NetSuite. NetSuite Connector will post the order to NetSuite.
If your order posts successfully, the status will indicate Order Posted - Waiting For Shipment.
If there's a problem posting your order to NetSuite, the status will indicate Error Posting to NetSuite.
Verifying NetSuite Connector Order Sync
After your order imports to NetSuite, log in and verify that it posted correctly.
For instance, check the Sales Order record for the posted item and verify the following:
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Check that the Status is Pending Fulfillment.
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Verify that the Summary section shows the correct amounts for subtotal, discount, tax, shipping, and total.
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On the Items subtab, make sure the item number, quantity, and amount match what's in your marketplace or cart.
Since NetSuite can be customized, the location of information might vary depending on your setup. This example is based on the most common NetSuite configuration, but your information may display differently.
If you encounter an error, refer to the Troubleshooting Order or Fulfillment Sync Errors in NetSuite Connector.