Troubleshooting End of Group Line Order Errors
When an item group is in an order, you might get this error: ERROR: USER_ERROR - You cannot edit the end of group line. You must delete the group. You can configure item groups so that NetSuite recognizes the start or end line item of the group. The item group is then considered as a single item for sorting and other purposes. To fix this error, you need to find out which SKUs in the order are set up as item groups in NetSuite. Then, remove the start/end line picking ticket references for each item group in the order.
To remove the start or end line picking ticket references on an item group:
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Go to Lists > Accounting > Items.
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On the Items page, click Edit on the item group.
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On the Purchasing/Inventory subtab, clear the Reference Start/End Lines on Picking Tickets box.
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Click Save.
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Repeat steps 2–4 for other item groups in the order.
You can wait for order sync to run, or sync the order manually. If you still get the same error after syncing, you can delete the order and retrieve it again in NetSuite Connector.
For more information, read Deleting and Canceling Orders in NetSuite Connector.