Troubleshooting End of Group Line Order Errors
When an item group is included in an order, you may get the following error message: ERROR: USER_ERROR - You cannot edit the end of group line. You must delete the group. You can configure item groups so that NetSuite recognizes the start or end line item of the group. The item group is then considered as a single item for sorting and other purposes. To fix this error, you must first determine which SKUs in the order are set up as item groups in NetSuite. You then remove the start/end line picking ticket references for each item group in the order.
To remove the start or end line picking ticket references on an item group:
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Go to Lists > Accounting > Items.
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On the Items page, click Edit on the item group.
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On the Purchasing/Inventory subtab, clear the Reference Start/End Lines on Picking Tickets box.
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Click Save.
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Repeat steps 2–4 for other item groups in the order.
You can wait for the order sync to run or manually sync the order. If you get the same error message after syncing, you can delete the order and retrieve it again in NetSuite Connector.
For more information, read Deleting and Canceling Orders in NetSuite Connector.