Handling Invalid Shipping Tax Code Reference Key in NetSuite Connector
NetSuite Connector does not map a shippingtaxcode by default. This means NetSuite will always assign shippingtaxcode automatically. Do not use the taxCode or taxItem mapping, if you have it set. After disabling taxCode or taxItem mapping, try syncing the order again.
If NetSuite is automatically assigning an invalid tax code, the tax setup in NetSuite could be set up wrong. To resolve the error, follow these steps.
To fix automatic assigning of invalid tax code:
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Go to Setup > Accounting > Set Up Taxes.
The Set Up Taxes page opens.
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In the Tax Code Lists Include field, select Tax Groups and Tax Codes.
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Click Save.
You can now manually resync the order or wait for the scheduled sync to automatically retry. If the error is not resolved, contact NetSuite Support.
This error is an ERP tax configuration issue. When contacting NetSuite Support regarding this issue, you need to ensure that your case product areas are set to the team that handles your tax setup in NetSuite.