Troubleshooting Payment or Shipping Methods Not Being Available to Map
You can map only the shipment methods and payment methods for orders that you have imported into NetSuite Connector. If NetSuite Connector does not list a shipment or payment method from your storefront, then no order with that method has got into NetSuite Connector.
For multiple subsidiaries set up in NetSuite, make sure you set up those subsidiaries in the NetSuite Subsidiaries Used For FarApp Connectors in NetSuite Connector. For more information, read Setting Up NetSuite Connector for Syncs.
Mapping the Shipment or Payment Methods in NetSuite Connector
The following procedure provides steps to locate and map the shipment or payment methods for mapping in NetSuite Connector.
To map shipment or payment methods in NetSuite Connector:
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Log in to app.farapp.com.
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Select the connector and relevant account.
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Go to Mappings > Orders.
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Perform one of the following actions:
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For mapping a shipping method, click the Shipping tab
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For mapping payment method, click the Payment tab.
Depending on your action, a table displays the shipping methods or payment methods on orders that were imported into NetSuite Connector from the storefront. For any orders that arrive with a new shipping method or payment method, NetSuite Connector adds an entry to the left column of the table.
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For the new entry, in the right column of the table, enter the corresponding NetSuite method.
Check the following articles for information about refreshing shipping and payment methods: