Syncing Canceled Orders to Shopify Using NetSuite Connector
When you cancel an order in NetSuite, NetSuite Connector can sync that cancellation to Shopify, thereby canceling the order in Shopify. In NetSuite, a canceled order, is one of the following:
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An order pending approval that has been canceled.
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An order pending fulfillment that has been closed.
To sync NetSuite order cancellations to Shopify:
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Log in to app.farapp.com.
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Select the Shopify connector and relevant account.
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Go to Settings > Orders.
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Click Advanced Options and then check the If An Order is Cancelled in NetSuite, Cancel it in Shopify box.
A new setting is displayed.
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By default, Shopify will automatically refund paid orders that are canceled. If you want to prevent this, check Prevent Shopify From Refunding Paid Orders When Cancelling.
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Click Save.