Shopify Point of Sale (POS) Orders
By default, NetSuite Connector will post Point of Sale (POS) orders as cash sales to NetSuite. This is best practice because typically, orders from your POS do not require shipment or any shipping processes when they are completed by the POS platform. As cash sales in NetSuite directly impact the General Ledger and do not require any shipping or fulfillment data, this practice is used for efficiency.
The setting to post POS orders as cash sales to NetSuite takes into consideration the fulfillment status of the order. If a POS order requires shipping, it is posted in NetSuite as a sales order rather than a cash sale.
To change this default setting, you can contact the NetSuite Connector Support team.
POS orders can also be unique in that they may not always have an accompanying customer name and email address.