Mapping an Account for a Transaction
You'll need to map an account for a transaction when syncing with NetSuite Connector. If you map an invalid account to a synced transaction, you'll get this error: INVALID_KEY_OR_REF - Invalid Account Reference Key Error.
To change the account in your transaction record:
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Open the transaction record.
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For invoices, go to Transactions > Sales > Create Invoice > List.
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For credit memos, go to Transactions > Customers > Issue Credit Memos > List.
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For customer refunds, go to Transactions > Customers > Issue Customer Refund > List.
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For refunding cash sales, go to Transactions > Customers > Refund Cash Sales > List.
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For cash sales, go to Transactions > Sales > Enter Cash Sales > List.
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For customer payment, go to Transactions > Customers > Accept Customer Payments > List.
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Select a transaction and click Edit.
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Change the account on the transaction record.
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For invoices:
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Go to the Accounting subtab.
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Select an account in the Account dropdown.
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For credit memos:
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Go to the Accounting subtab.
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Select an account in the Account dropdown.
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For customer refunds, select an account in the A/R Account dropdown.
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For refunding cash sales, select an account in the Account dropdown.
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For cash sales:
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Go to the Accounting subtab.
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Under Account Information, select Account.
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Select an account in the Account dropdown.
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For customer payment:
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Select Account under Primary Information.
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Select an account in the Account dropdown.
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Click Save.
The account used in these transactions might not be present. Changing the account in your transaction records should fix the issue. If the account is present but you still get an error, check your mappings or make sure the account used in these transactions matches what NetSuite Connector is syncing. If they're the same and correct, you can try manually creating a transaction record with the same details. If the record saves successfully, note the original transaction ID, the error message, and the ID of the manually created transaction, then contact support.