Troubleshooting hidden or not editable ccApproved Field on Order Form Error
This error indicates NetSuite Connector tried to set the ccApproved field, but NetSuite is reporting that the write failed. There are two possible reasons for this failure:
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Payment instruments is enabled – If you've enabled Payment Instruments in NetSuite, the fix is to clear the ccApproved box.
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Field not set to be visible on the form – The ccApproved field isn't visible on the form NetSuite Connector uses for your orders. By default, this is the preferred form for sales orders or cash sales, but you can set NetSuite Connector to use a different form. To fix this error, make sure the ccApproved field is visible.
Setting the ccApproved Field to be Visible
Set the ccApproved field to visible on the transaction form you use for syncing.
To set the ccApproved field to visible:
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Go to Customization > Forms > Transaction Forms.
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Locate the form NetSuite Connector uses to post orders and on that form row, click Edit.
The transaction form page opens.
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Click the Sublists subtab.
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In the Sublists subtab, click the Billing subtab.
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On the Payment row, check the Show box.
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Click the Screen Fields subtab.
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In the Screen Fields subtab, click the Billing:Payment subtab.
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On the Credit Card Approved row, check the Show box.
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Click Save.
The ccApproved field is only for orders paid by credit card. Orders paid with something else, like cash, won't show this field in the payment information.