Troubleshooting Cleared ccApproved Box on a Sales Order
NetSuite Connector checks the ccApproved box on the sales order in NetSuite for every approved credit card charge in the marketplace or cart.
You can view the whole process NetSuite Connector uses for these steps. For more information, read Viewing Order Mapping in NetSuite Connector.
Sometimes, even though NetSuite Connector posts a "true" value for the field, the ccApproved box isn't checked on the sales order in NetSuite.
However, NetSuite might not check the box even if NetSuite Connector posts a True value to the ccApproved field.
This happens in either one of the following:
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A payment method other than credit card is mapped for the order in NetSuite Connector. If NetSuite Connector sends the payment as cash, the payment method won't have a Credit Card Approved box to check in NetSuite.
FFor instructions on changing your order payment method mappings, read Mapping Order Payment Methods in NetSuite Connector.
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A payment gateway integrated in your NetSuite account is configured to always leave the ccApproved box unchecked. This setting can override the data NetSuite Connector posts with the order. In this case, NetSuite needs all credit card fields filled out (like the last four digits or cardholder name), which NetSuite Connector can't sync, to check the ccApproved box. If this data isn't provided, NetSuite will clear the ccApproved box.
You can manually test if your NetSuite setup lets you check the ccApproved box by opening an order in NetSuite, checking the Credit Card Approved box (normally under the Billing subtab), and saving the order. If the box doesn't stay checked after saving, NetSuite Connector won't be able to check it either.
To test if your NetSuite Configuration allows the ccApproved box to be checked:
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Open an order in NetSuite.
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Go to the Billing subtab.
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Check the Credit Card Approved box.
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Click Save.
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Open the order again.
If the Credit Card Approved box is still clear, NetSuite Connector can't change this box for your orders.