Troubleshooting Orders Outside the Current Account Period Error in NetSuite Connector

This error means that NetSuite Connector tried to sync an order or some other transaction into NetSuite for a data that includes a closed accounting period. However, NetSuite does not accept a date in a closed accounting period and you get this error. You can try the following options to fix the issue:

• Reopen the accounting period – If you reopen the accounting period, then NetSuite will let the sync to run. For more information, read Creating or Reopening an Accounting Period in NetSuite.

• Force the transaction in NetSuite with the current date – Enable the setting NetSuite Connector provides to force the transaction using the current date. For example, even if the order is two months old, in NetSuite, the order’s transaction date will be the date on which the order was synced.

  Note:

  This setting does not work for order related records like customer deposits or customer payments. In such cases, either reopen the accounting period or use the current date and then edit the record in NetSuite to adjust the date as needed.

Enabling Automatic Use of Current Date for Closed Accounting Period Errors

Before proceeding with enabling the setting, note the following:

• The setting does not disable or remove mappings for the transaction date. If you have a mapping to override NetSuite Connector’s default handling of the transaction date, then you should override that mapping for this setting to work.

• If you keep the setting enabled, NetSuite Connector will automatically sync orders that fail with the closed accounting period error with the current date. You can also temporarily enable the setting to sync some older orders and then disable the setting.

  For information about manually running a scheduled sync, read Manually Triggering a Scheduled Sync in NetSuite Connector.

• This setting applies to all connectors. To temporarily enable the sync for a single connector account, disable the syncs on the accounts you do not want the setting to run.

To enable automatic use of current date for closed accounting period errors:

1. Log in to app.farapp.com.

2. Select NetSuite > Settings > General.

3. Click Advanced Options.

4. Check the Post Current Date for Accounting Period Order Errors box.

5. Click Save.

   A banner message confirming the update appears.

Related Topics

• Troubleshooting Order or Fulfillment Sync Errors in NetSuite Connector
• Troubleshooting Common Order Sync Errors in NetSuite Connector

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