3PL Connectors FAQ

Review the following questions and answers for Third-Party Logictics (3PL) connectors.

How often does NetSuite Connector retrieve fulfillment data from a 3PL provider?

NetSuite Connector makes an API call every 90 minutes to the 3PL provider and pulls fulfillment data from the orders marked as shipped into NetSuite Connector. The order then posts to NetSuite with the fulfillment data.

The ShipStation 3PL works differently. For more information, read ShipStation Connector FAQ.

When syncing orders to a shipping software or 3PL, from where does NetSuite Connector pull the shipping address?

By default, NetSuite Connector pulls the shipping address from the Ship To field on the sales order in NetSuite.

Viewing the Custom Address Sent to the Shipping Software or 3PL

For custom address, use the following procedure to view the custom address that is sent to the shipping software or 3PL provider.

To view the custom address Sent to the Shipping Software or 3PL

On the sales order, click the Shipping subtab.
Click the Edit icon next to the Ship to Select field.

A popup window opens. The information in the individual address fields in the popup window is what NetSuite Connector sends as the address to the shipping software or 3PL provider.

Does NetSuite Connector sync orders manually entered into NetSuite to the 3PL provider?

Yes, NetSuite Connector syncs orders to the 3PL provider regardless of whether the order was entered manually or created using automated sync.

By default, NetSuite Connector checks for any order in a Pending Fulfillment status, regardless of the origin of the order. Orders with a Pending Fulfillment status are sent to the 3PL provider.

If you configure NetSuite Connector to sync pick tickets, then, by default NetSuite Connector checks for item fulfillments with a Packed status. When an item fulfillment is found with Packed status, the fulfillment is sent to the 3PL provider.

Can I filter orders by location for my 3PL provider?

You can filter the orders exported to 3PL based on location and other criteria. For more information, read Creating Custom Filters for 3PLs in NetSuite Connector.

Can NetSuite Connector sync product data to a product record in a 3PL provider?

No, NetSuite Connector does not sync product data to a product record in a 3PL provider. NetSuite Connector only syncs data to an order in a 3PL provider. By default, NetSuite Connector syncs data from the sales order.