Troubleshooting 3PL Fulfillments Posting to NetSuite Without Tracking Numbers
If the tracking numbers are not posting back to NetSuite on the shipments from your 3PL, the reason can be one of the following:
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You are using NetSuite’s integrated shipping but NetSuite Connector is not configured to indicate that you are using NetSuite’s integrated shipping.
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The carrier to the associated shipping method in the 3PL is not assigned properly.
Configuring NetSuite Connector When NetSuite is Configured for Integrated Shipping
Use the following procedure to configure shipping accounts in NetSuite Connector when NetSuite is configured for integrated shipping.
To configure shipping accounts in NetSuite Connector:
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Log in to app.farapp.com.
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Select NetSuite > Settings > General.
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In the Shipping Accounts section, check the boxes of the shipping services that you have directly connected to NetSuite.
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Click Save.
3PL Configuration for Shipping Accounts
Verify that any shipping method from a carrier linked to NetSuite also has the carrier on that method set properly in your 3PL. If a method does not have UPS, USPS, or FedEx set as the carrier, then NetSuite Connector does not know that the associated methods belong to that carrier. Therefore, NetSuite Connector does not sync the tracking information where the linked carrier accounts are expecting the tracking information.
For example, if you have USPS linked to NetSuite, but in your 3PL the Priority Mail shipping method has a blank carrier field. Then the tracking number will not be synced to NetSuite.