Troubleshooting Order Import Issues for 3PL Connector in NetSuite Connector
Check the following for order import issues from NetSuite for 3PL Connector:
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Check the order status. NetSuite Connector retrieves orders that have a Pending Fulfillment status in NetSuite and have not been retrieved and synced to the 3PL previously. If you are using NetSuite’s Pick, Pack, and Ship feature and enable the sync pick tickets feature in the 3PL that supports it, NetSuite Connector imports orders in Packed status.
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Check if the Skip Over NetSuite Orders with Background Line Items setting is enabled in 3PL connector settings in NetSuite Connector. If this setting is enabled, orders with backordered items will not import.
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Check if you have any 3PL filters enabled which may be filtering certain orders based on the criteria that you have set. For more information about filters, read Creating Custom Filters for 3PLs in NetSuite Connector.