Setting Up Order Sync to Handle Multiple Subsidiaries in NetSuite
When you're setting up a translation or logic mapping to sync a nonfixed subsidiary value on your orders and customers, you should use a separate connector account for each subsidiary.
For example, if your company has one subsidiary for domestic and one subsidiary for international operations, you should process domestic orders in one connector account and international orders in another. There are two ways to set this up. Here are the options using Shopify and Amazon as examples:
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Two Shopify stores and a Shopify connector account for each store in NetSuite Connector – One Shopify connector account syncs the domestic subsidiary in NetSuite and the other Shopify connector account syncs the international orders to the international subsidiary in NetSuite.
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Amazon.com processes the domestic items and Shopify processes the international orders – The Amazon connector syncs to the domestic orders to the domestic subsidiary in NetSuite. The Shopify connector syncs the international orders to the international subsidiary in NetSuite.
If you try to sync multiple subsidiaries through one connector account in NetSuite Connector, you might get NetSuite errors from referencing records in the wrong subsidiary.
For instructions on setting a fixed subsidiary mapping, read Mapping a Subsidiary on Orders in NetSuite Connector.